Solve customer queries fast with video chat, screen sharing, and co-browsing right on your site
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Guiding customers through a quick fix can feel frustrating when you’re limited to email and chat. (“I’ll be right with you, after I read... all of this.”)
Without access to their actual screens, you’re going back and forth collecting random information from your customers just to come up with a makeshift solution.
You need one solution that lets you combine instant video chat, screen sharing, co-browsing, and session replays right on your website.
Make way for Feederloop.
TLDR;
- Reduce customer support sessions with video chat, screen sharing, and co-browsing integrated right on your website or app
- Record customer video calls to create high-quality session replays that you can share with your dev team
At a Glance
Best for
- Customer support
- Product managers
- SaaS
Integrations
- Intercom
- LiveAgent
- LiveChat
- Slack
- tawk.to
Operating system
- Windows
- macOS
- Linux
- Browser-based
- Android
- iOS
- ChromeOS
Features
- GDPR-compliant
- White label
Detailed Description
Feederloop is a customer support tool that integrates real-time video chat, session replays, and co-browsing right on your website or app.
Feederloop makes it easy to conduct live video calls, session replays, and co-browsing on your site, so you can connect with customers in no time.
They'll even be able to screen share during video calls to show you exactly what they’re dealing with.
And since this tool also lets you see how users browse your site, you can guide them to the simplest solution.
Video chat with customers and view their screen and browsing behavior in real time.
Best of all, Feederloop has a powerful co-browsing feature that lets you click, scroll, and type directly into the customer’s browser.
Take temporary control of your customer’s screen to demonstrate how to use your product or services firsthand.
Plus, you can speed up the onboarding process to get your customers up and running in a snap.
Click, scroll, and type right into your customer’s window to help them navigate your site.
With Feederloop, you’ll be able to record customer sessions to capture real user issues in action.
Share sessions to replay on demand, so your your customer service, engineering, and product teams are aligned.
Because they’ll be able to see all the console errors IRL, your devs can fix problems without reproducing bugs for hours.
Fix bugs faster with session replays that capture real user issues and console errors.
Feederloop also makes it a cinch to monitor who's on your website and join their session with just one click.
Create visitor profiles to keep tabs on your high-converting customers and browse through their user activity.
Plus, users can reach out for customer support directly on your website or app—no complicated downloads required.
Track site visitors in real time and browse through their user activity.
Helping your customers troubleshoot issues shouldn’t feel like you’re playing a bad game of charades. (“Okay, it’s two words. Uhh, help me?”)
Good thing Feederloop lets you video call, co-browse, and screen share with your users to improve customer service and drive sales.
Give customers the support they need.
Get lifetime access to Feederloop today!