Gyde

Gyde

Build multilingual, in-app knowledge bases to boost user retention and reduce support tickets

Price

$49$1199

The current price of one code

Total Revenue

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Total Purchases

Number of times purchased

Deal Duration

54d

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Question Answer Rate

N/A

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N/A

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Gyde

Learning how to use an app without support is like trying a new hobby without doing any research. (“Do I know what I’m doing? No. Am I having fun? Also, no.”)

Even if you accept support tickets, your team might not have the resources to respond quickly enough, forcing users to jump ship.

What if you could build in-app knowledge bases that give users access to the help they need, in just about any language they want?

Meet Gyde.

TLDR;

  • Automatically translate your knowledge base into over a dozen languages to reduce confusion and churn
  • Build in-app knowledge bases with multimedia content that let users resolve issues without submitting tickets

At a Glance

Best for

  • Product managers
  • SaaS
  • Solopreneurs

Integrations

  • Freshworks
  • Intercom
  • Pabbly Connect
  • Zapier
  • Zendesk

Operating system

  • Windows
  • macOS
  • Linux
  • Browser-based
  • ChromeOS

Features

  • GDPR-compliant

Detailed Description

Gyde is a platform for building a multilingual, in-app knowledge base to educate users, boost retention, and reduce support tickets.

With Gyde, you can build in-app knowledge bases that help users resolve issues and learn how to use features—no coding required!

You’ll be able to arrange help articles into categories, so it’s easier for users to find what they’re looking for.

Plus, you can integrate with Zapier and Pabbly Connect to trigger workflows for new feedback you receive on help articles.

And getting started is a breeze—just copy and paste the JavaScript snippet to connect Gyde with your application.

Help articles

Give users access to a help center that’s fully integrated with your app.

Gyde lets you import help articles from Intercom, Zendesk, Freshdesk, and Confluence, so you don’t need to start from scratch.

And if you want to write a brand new article, you’ve got access to a Medium-style editor that’s super user-friendly.

It’s easy to add hyperlinks, bullet points, social media RSS feeds, and video-based tutorials to your support docs.

And you can even create contextual content that only shows up when users are on a particular page or have specific roles.

Contextualized content

Create content that only shows up for users on a particular page or with specific roles.

Got a global audience? Gyde automatically translates your help articles into any supported language.

Whether users speak Spanish, Dutch, or Polish, they’ll be able to find the right support in their native tongue.

That way, you can to cut down on support tickets and help folks feel more confident when they’re using your product.

Automatic translation

Automatically translate your help content into any supported language.

Best of all, Gyde gives you access to analytics on user behavior—like their most-viewed articles, the features they use, and where they get stuck.

That means you’ll be able to anticipate their exact needs and offer immediate solutions from the moment they onboard.

This platform also keeps tabs on monthly active users, which you can compare against your other tracking tools.

Analytics

See how users are interacting with your help articles over time.

It’s hard to help users understand your product when you’re stuck manually responding to every single support issue. (“Your call is important to us. I promise.”)

That’s why Gyde lets you build an in-app knowledge base packed with relevant help articles that you can auto-translate into dozens of languages.

Keep users on your app.

Get lifetime access to Gyde today!