Streamline customer support requests with an integrated AI helpdesk, live chat, chatbot, and automations
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Providing 24/7 customer support sounds like a great idea until you remember that you’re the one doing it. (“Ah yes, living the dream…just not the REM part.”)
Sure, AI tools can help you scale your support staff, but you still won’t have all the solutions to your customers' problems across different channels.
If only there were a customer service platform that manages all your customer support requests in a single place, so you can focus on driving business growth.
Meet ThriveDesk.
TLDR;
- Unite all your support channels under one AI-powered and fully comprehensive help desk
- Build AI-powered chatbots, automate workflows, and provide customers with answers 24/7 in 12+ languages
At a Glance
Best for
- Ecommerce
- IT/security agencies
- SaaS
Integrations
- GPT-4
- Shopify
- Slack
- WooCommerce
- WordPress
Operating system
- Browser-based
- Android
- iOS
Features
- AI
- CNAME
Detailed Description
ThriveDesk is a unified platform with an AI helpdesk, chatbots, live chat, and automations to help you manage support tickets in one place.
Enlist AI to revolutionize your help desk
With one central help desk, ThriveDesk makes it easy to handle your customer support tickets and streamline your workflow.
- Train AI using your company’s website, data, knowledge, previous conversations, and more
- Unify live chat, email, and social media in one hub to prioritize tickets and resolve them faster
- Create workflow automation and event triggers with the visual builder, or choose from 30+ templates
Access and respond to support messages faster in a unified helpdesk
Build customer-facing AI chatbots
ThriveDesk also lets you create an AI chatbot that knows exactly where your customers are coming from and what they are doing on your site.
- Add your website, PDF files, HTML, text, FAQs, articles, and more to train your chatbot
- Route conversations to human agents, so customers aren’t stuck in an endless loop
- Monitor conversation reports to identify trends and create FAQs based on common problems
Get the support and help your customers need with AI chatbots trained on all of your data.
Offer instant customer support
You’ll be able to create a 24/7 help center that offers instant support and quick resolutions to keep customers happy.
- Reach users when they need it most with high-quality help articles right from your app
- Create an ever-expanding knowledge base that supports multiple languages and plays a critical role in AI data training
- Allow customers to upload their own files and access instant support via the live chat widget
Provide help with a public knowledge base that has your own branding, domain, and design.
Work smarter with automations
Plus, ThriveDesk is packed with workflow automations that can boost your team’s productivity and streamline operations.
- Automate busywork and repetitive tasks, like creating tickets, setting up replies, and reporting with event triggers
- Assign workload based on a team member’s availability to keep things moving efficiently
Create workflow automations with AI to put repetitive tasks on autopilot.
With a help desk, AI chatbot, advanced live chat, and workflow automations, ThriveDesk has all the answers for providing better customer care.
Scale your customer support.
Get lifetime access to ThriveDesk today!